Jessica Sharpe is the Director of Visitor Operations and Membership at the Philadelphia Museum of Art. In her role, she is responsible for all aspects of the operation of the Museum for the visitor. The admissions, parking, gallery security and food and beverage outlet functions fall under her responsibility. In addition, she oversees the Membership team to build and sustain the Museum’s membership base of over 45,000 member households. Jessica has over twenty years of experience in the field of customer engagement and has been an active participant in establishing the importance of an exceptional visitor experience in the sustained success of cultural organizations. The Museum attributes the increase in visitor satisfaction ratings across the board to the work Ms. Sharpe has done to develop and implement service standards and an operational structure that creates an exceptional experience for the Museum’s visitors.

Ms. Sharpe is a graduate of Pennsylvania State University with a degree in Hotel and Restaurant Management. She began her career in the hospitality industry with the Four Seasons Hotel, where she honed her service skills in several progressively responsible positions. Working from the line level to senior management, she learned all aspects of delivering great service and how to instill those values into a team of motivated professionals.

Peer Mentor (2017, 2018)